encore connect

Client Advocate

Commercial Lines

Omaha, Lincoln, Hastings, and Kearney, NE

Roles and Responsibilities

Utilize ENCORE to best meet our clients’ needs · Partner with our Client Coordinators and Risk Advisors to deliver the best client experience built on the foundation of the ENCORE Success Program · Develop and maintain a strong understanding of industry trends and market conditions · Develop and maintain a strong understanding of coverages and carriers · Coordinate new client onboarding Managing client relationships · Provide excellent customer service – virtually, on the phone, and in person · Build strong relationships and trust with clients as their primary point of agency contact · Use proactive, solution-based thinking to anticipate client needs · Focus on client retention, and continually evaluate strategies Provide service to existing accounts · Ensure that daily needs of the client are addressed in accordance with our service standards · Process service-related activities within our defined service standards · Identify potential gaps in coverage and areas of risk and make recommendations as to how to solve those issues · Understand client risk profiles and counsel clients on exposures that arise · Report and monitor customer claims · Building strong relationships with agency carrier partners

Preferred Skills

· Excellent verbal and written communication skills with an emphasis on drafting professional business correspondence. · Ability to organize and prioritize tasks based on deadlines and by the urgency of the request. · Capable of multi-tasking and able to switch efficiently from one task to another. · Forward thinking and able to comprehensively review an account and anticipate needs and solutions. · Proficient in Microsoft Office – Word, Excel, and Outlook required. · Experience with Applied Systems – Applied Epic preferred, Zywave, ModMaster, Rough Notes, IRMI.

Qualifications and Education Requirements

High School Diploma or GED required. Associate or Bachelor’s Degree preferred.

Apply Now

Protecting families and their businesses since 1906. The mission of Ellerbrock-Norris is to exceed our client's expectations by building unparalleled risk management programs and offering the highest level of integrity, service, and knowledge in the industry.

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contact info

2203 Osborne Dr. Hastings, NE 68901
(402) 463-2461


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