encore connect

Client Coordinator

Commercial Lines

Hastings, Omaha, Lincoln, and Kearney, NE

Roles and Responsibilities

Utilize ENCORE to best meet our clients’ needs • Partner with our Client Advocates and Risk Advisors to deliver the best client experience built on the foundation of the ENCORE Success Program • Develop and maintain a strong understanding of industry trends and market conditions • Develop and maintain a strong understanding of coverages and carriers Managing client relationships • Provide excellent customer service – virtually, on the phone, and in person • Build strong relationships and trust with clients • Use proactive, solution-based thinking to anticipate client needs • Focus on client retention Provide service to existing accounts • Ensure that daily needs of the client are addressed in accordance with our service standards • Process service-related activities within our defined service standards • Provide proofs of insurance • Reviewing and processing clients’ policies and coverage changes for accuracy • Assign final distribution instructions to the front desk staff on hard copy documents • Update and maintain accurate account information in our agency management system • Strive for outstanding accuracy and quality in all processes • Work closely with multiple insurance carriers to quote, issue, renew and cancel (if needed) policies for our clients • Handle all service needs for your book of business

Preferred Skills

• Excellent verbal and written communication skills with an emphasis on drafting professional business correspondence • Ability to organize and prioritize tasks based on deadlines and by the urgency of the request • Capable of multi-tasking and able to switch efficiently from one task to another • Proficient in Microsoft Office – Word, Excel, & Outlook required • Experience with Applied Systems – Applied Epic preferred

Qualifications and Education Requirements

High School Diploma or GED required. Associate or Bachelor’s Degree preferred.

Apply Now

Protecting families and their businesses since 1906. The mission of Ellerbrock-Norris is to exceed our client's expectations by building unparalleled risk management programs and offering the highest level of integrity, service, and knowledge in the industry.

(c) 2019 Ellerbrock-Norris

contact info

HEADQUARTERS
2203 Osborne Dr. Hastings, NE 68901
(402) 463-2461
info@ellerbrock-norris.com

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